Bill Payment

Top FAQs On CESC Online Bill Payment In Kolkata

Are you wondering how to make CESC online bill payment in Kolkata? Do you want to view your CESC bill, download the bill copy or check your bill payment status? Or, are you looking to download a duplicate bill of CESC?

Now you can do all these online by visiting the official website of the Calcutta Electric Supply Corporation (CESC). The portal offers a good range of consumer services including online bill payment, CESC bill view, bill download, to name a few.

That’s not all!

You can also check your CESC bill status and bill payment status through the website. In addition to these services, the portal allows you to register CESC online complaints, change your name on the bill, apply for a new connection, apply for AC load, calculate your bill amount, and a lot more.

CESC Unit Rate

For domestic consumers, the CESC unit rate ranges between INR 4.89 per unit and INR 8.92 per unit, based on consumption. Check the tariff and CESC unit rate chart given below:

Monthly Consumption (In Units)CESC Unit Rates (In INR)
First 25 units4.89
Next 35 units5.4
Next 40 units6.41
Next 50 units7.16
Next 50 units7.33
Next 100 units7.33
Next 300 units8.92
Prepaid Meter (all units)7.22

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CESC Online Bill Payment In Kolkata – FAQs

Looking for more information on CESC online bill payment? Here are some of the frequently asked questions about online CESC bill payment. We have also covered questions related to CESC bill view, bill payment status, CESC duplicate bill, online complaints, etc.

How to pay my CESC bill online?

You can make CESC online bill payment without login or registration using the quick payment option available on the portal. All you need is your 11-digit Consumer ID while paying your bill using this method.
Here’s a detailed guide with screenshots on how to make CESC bill payment online:
Step 1: First, access the CESC online bill payment page > Choose LT Consumer > Click on Monthly Bill.

pay CESC bill online

Step 2: Enter your 11-digit CESC Consumer ID (please note that your Consumer ID and Consumer Number are different) > Enter captcha > Proceed.

pay my CESC bill online
Step 3: You can now see your consumer details such as name, registered contact number, email ID, address, etc. > Confirm the details by clicking on the checkbox > Click on Pay Bill.

pay my CESC bill online

Step 4: You can now see your latest bill details on the screen. Verify the details > Select the Terms and Conditions checkbox > Choose a method of payment – that is, credit card/debit card, net banking, or UPI > Click on a payment gateway (Paytm, BillDesk, HDFC bank, etc.).

pay my CESC bill online

Step 5: This will redirect you to the payment page of the selected gateway. Follow on-screen instructions, enter required verification details, and pay your CESC bill online.    
Step 6: Upon successful completion of CESC bill payment online, you will receive a payment acknowledgment receipt. You can save the receipt as a PDF document or print it.

How can I view my CESC bill online?

If you know your Consumer ID, you can easily view your latest CESC bill online in a few simple steps. Here are the steps you should follow to view your CESC bill:
Step 1: Go to the CESC online bill view page.
Step 2:  Enter your CESC Consumer ID (the 11-digit number printed on your electricity bill) > Enter captcha > Click on Generate Duplicate Bill.
pay my CESC bill online
Step 3: You can now see your consumer details on the page > Cross-check the details > Click Proceed to view your CESC bill.

view CESC bill online
Step 4: Your latest bill will open as a PDF document. In the bill, you can view CESC bill details such as the amount, meter readings, consumption details, due date, etc. Given below is a sample CESC electricity bill.
view CESC bill online

How can I check my CESC bill online?

You can check your CESC bill online and make CESC online bill payment on the official consumer portal by following the instructions given below:
Step 1: Visit the CESC bill check page.
Step 2:  Enter your 11-digit CESC Consumer ID (please make sure that you enter your Consumer ID, not Consumer Number) > Enter captcha text as shown in the image > Click on Generate Duplicate Bill.
view CESC bill online
Step 3: Your consumer details including your name and address will appear on the page. Click on the Proceed button to check your CESC bill.
view CESC bill online
Step 4: You can now see your latest bill as a PDF document where you can check CESC bill details such as the bill date, due date, readings, units of consumption, etc.  
view CESC bill online

How can I download CESE duplicate bill online?

Lost your bill? Don’t worry. You can easily download your duplicate bill of CESC by visiting the consumer portal. All you need to do is to enter your Consumer ID – yes, it’s as simple as that.
Here’s how to download a duplicate bill of CESC online:
Step 1: Go to the CESC duplicate bill download page.
Step 2:  Enter your 11-digit Consumer ID and captcha > Click on Generate Duplicate Bill.

view CESC bill online
Step 3: A page with your basic consumer details will appear. You can also see a Proceed button on the page. Click on it to download your duplicate bill of CESC.

view CESC bill online
Step 4: Your CESC duplicate bill (latest month’s bill) will open in PDF format which you can download or print. Here’s how the bill will look like.
view CESC bill online
You can take this duplicate bill of CESC to any cash counter/ bill payment kiosk to pay your bill.

How can I get my CESC bill copy online?

You can easily get your CESC bill copy online by following the simple steps mentioned below:
Step 1: Go to the CESC bill copy download page.
Step 2:  After entering your 11-digit Consumer ID and captcha, click on Generate Duplicate Bill.
view CESC bill online
Step 3: Your consumer details, including your name, Consumer Number, registered contact details, will appear on the page. Make sure that these details are correct > Click on the Proceed button to get your CESC bill copy.
view CESC bill online
Step 4: A copy of your latest month’s bill will open as a PDF document. You can download or print your CESC bill copy.
view CESC bill online
If you haven’t paid your bill yet, make CESC online bill payment now.

How can I check my CESC bill payment status?

You can check the status of your latest CESC online bill payment in a few simple steps. To check the status of CESC bill payment, follow the steps mentioned below:
Step 1: Go to the CESC bill payment status page.
Step 2: Enter your 11-digit CESC Consumer ID > Enter captcha as shown in the image > Click on Proceed to check your CESC bill payment status.  
CESC Image 8
Step 3: You can now see your CESC bill pay status for the last payment. It includes details like the date of last payment, mode of payment, amount, month, amount, etc.
check CESC bill payment status

How can I check my CESE bill status online?

Want to know if you have any outstanding dues? You can easily check your CESC bill status online if you know your Consumer ID. Here are the stepwise instructions for checking your CESC bill status online:
Step 1: Visit the CESC bill status check page.
Step 2: Enter your11-digit CESC Consumer ID > Type captcha text in the box given > Click on the Proceed button.
check CESE bill status online
Step 3: You can now see your CESC bill status on the page. If you have no outstanding payments, you will see a message saying that there are no dues.
check CESE bill status online
Step 4: If you have any outstanding payments, you will see a CESC bill status message with details of the due amount. You can pay the bill by clicking on the Pay button on the page. 
check CESE bill status online

What are the CESE helpline?

The CESC Kolkata helpline numbers for LT consumers are 1860-500-1912, 44031912, and 1912. You can call these toll-free customer care numbers around the clock.
 You can also chat with CESC customer care on WhatsApp at 7439001912. All you need to do is save the number on your phone and initiate the chat by sending a Hi.
If you are a High-Tenson (HT) consumer, your CESC helpline numbers are 22259156 or 22259157.

How can I contact CESC customer care?

You can contact CESC customer care through multiple channels such as call, WhatsApp, callback SMS, and mail. 
CESC customer care numbers
LT consumers can reach out to CESC customer care by calling 1860-500-1912, 44031912, or 1912. The numbers for HT consumers are 2225 9156 or 2225 9157.
CESC Customer Care WhatsApp Number
You can also avail of CESC customer care services on WhatsApp. Save 7439001912 and send a Hi to start the chat.  
e-Services via SMS
Send an SMS to 56070 from your registered mobile number in the following format: CESC <space> OL. A customer care executive will call you back and assist you in matters related to bill payment, new connection, name change, etc.
Email
You can write to CESC at cesclimited@rp-sg.in.

What is the full form of CESC?

CESC is the acronym for Calcutta Electric Supply Corporation. It is a power generation and distribution company that supplies electricity to Kolkata and a few other districts in West Bengal.  

How can I change my mobile number in CESC bill?

You can update/change your mobile number in CESC bill by following the simple steps mentioned below:
Step 1: Click here to go to the consumer registration page.
Step 2: Enter your Consumer ID > If you are already registered with CESC, your name, address, and existing mobile number and email address will appear.
change my mobile number in CESC bill
Step 3: Update your new number in the field > Click on the Update button.
You have now successfully changed your mobile number in CESC bill. You can also update your email ID or add your WhatsApp number using this method.

Can I make my CESC bill payment by debit card?

Yes. You can make CESC bill payment online by debit cards such as Visa, RuPay, Maestro, and Master Card. Check out the instructions given below to see how to pay your bill using debit cards:
Step 1: Visit the CESC online bill payment page > Click on LT Consumer > Choose Monthly Bill.
pay CESC bill online
Step 2: After entering your 11-digit CESC Consumer ID and captcha, click on Proceed.
pay my CESC bill online
Step 3: Your consumer details will appear on the page > Confirm by selecting the checkbox > Click on the Pay Bill button.
pay my CESC bill online
Step 4: The page will now show your outstanding dues > Agree to the terms and conditions > Now, choose debit card/ credit card as the payment method > Choose your preferred payment gateway (Paytm, Axis, HDFC, BillDesk, etc.)
pay my CESC bill online
Step 5: You will be redirected to the payment page. Now you can pay your CESC bill online by choosing debit card as your payment mode and entering the verification details.

How can I calculate my CESC bill?

You can calculate your approximate monthly bill using the CESC bill calculator. It is an online application available on the consumer portal. Here’s a detailed guide on how to calculate your electricity bill using the CESC bill calculator:
Step 1: Visit the CESC bill calculator page > Enter your Consumer Number > Your name and details will appear.
Step 3: Start selecting the appliances you use in your house, enter the number of appliances, and hourly usage. Keep doing it until you have entered all appliances.
calculate CESC bill
Step 4: Once you have added all appliances, click on the Submit button. The CESC bill calculator will show your approximate monthly consumption in units and your estimated bill amount.
calculate CESC bill
(Note: If you already know your monthly consumption units, you can click here and enter the units to calculate the approximate bill amount.) Ina addition to calculating bill amount, you can also do CESC online bill payment on the portal.

Can I make my CESC bill payment online without login?

Yes. You can pay your Kolkata electricity bill without login using the CESC quick pay option. To pay using this method, all you need is your 11-digit Consumer ID. Click here to go to the CESC quick pay page.

What is CESC Consumer ID?

CESC Consumer ID is a unique 11-digit number printed on your electricity bill. Please note that it is different from CESC Consumer Number, which is also an 11-digit number found on the bill.
You will need to enter either your Consumer ID or Consumer Number while making CESC online bill payment, downloading the payment receipt, viewing bill details, etc.
Wondering where to find your CESC Consumer Number and Consumer ID? Check the numbers circled in red in the sample CESC bill given below:
CESC Consumer ID

How can I get my CESC bill payment receipt?

You can get your CESC bill payment receipt for the last payment from the consumer portal by following these steps.
Step 1: Go to the CESC pay receipt page.
Step 2: Enter your Consumer ID (Please make sure that you enter your 11-digit Consumer ID, not Consumer Number) > Enter captcha text > Proceed.
check CESC bill payment status
Step 3: You can now see your CESC bill payment receipt for the last transaction. It includes basic details like the date of payment, mode of payment, amount, month, etc.
check CESC bill payment status

How can I see my CESC bill history?

To see your CESC bill history, follow the steps given below:
Step 1: Click here to go to the CESC bill history page.
Step 2: Enter your Consumer ID > Click Enter > Your name and address will appear > From the dropdown, choose the year for which you need CESC bill history > Click on Show.
CESC bill history
Step 3: You will now get your CESC bill statement for the selected year. It includes details like the consumption units, bill amount, bill date, payment date, etc. You also have an option to download the statement by clicking on Printable Format.
CESC bill history

How can I download my CESC bill?

To avail of CESC bill download services, follow the below-mentioned instructions.
Step 1: First of all, access the CESC bill download page.
Step 2:  Enter your CESC Consumer ID (the 11-digit number printed on your bill) > Enter captcha text > Click on Generate Duplicate Bill.
view CESC bill online
Step 3: Your consumer details (name, address, etc.) will appear on the page. To download your CESC bill, click on Proceed.
view CESC bill online
Step 4: Your latest bill will open as a PDF document, as shown below. You can download the bill by clicking the Save button.
view CESC bill online
Note: Please note that you can use this method only for the latest CESC bill download. If you need your old bills, call the CESC customer care at 1860-500-1912, 44031912, or 1912. You can also get your old bills from the nearest cash offices.

How can I register my mobile number with CESC?

You can register your mobile number on CESC by following the instructions mentioned below:
Step 1: Firstly, access the CESC mobile number registration page.
Step 2: Enter your 11-digit Consumer ID > You can now see your name and address on the page.
change my mobile number in CESC bill
Step 3: Add your mobile number, WhatsApp number, email ID, and date of birth > Click on Register. You have now registered your mobile number with CESC.

How can I register for CESC e-bills?

Want to get your electricity bills by your mail every month? You can now easily register for CESC e-bills by following the steps given below:
Step 1: Visit the CESC e-bill registration page.
Step 2: Enter your Consumer ID > Click on the Enter button. Your consumer details will appear.
Step 3: Make sure that your email ID and phone number are up-to-date > If your mobile number or email ID has changed, enter the new details > Click on the Register button.
Step 4: You will now receive a verification mail on the email ID you have given > Verify the ID > You are now successfully registered for CESC e-bill.
You will start receiving your bills by mail from the next payment cycle onwards. Please note that once you register for CESC ebill, you will no longer receive paper bills.

How can I change my CESC mailing address?

To change your CESC mailing address, follow the steps listed below:
Step 1: Go to the CESC address change page by clicking here.
Step 2: Enter your 11-digit consumer ID> Your contact details (mobile number and email ID) will appear on the page.
Step 3: Verify the details > In case your mobile number or email ID has changed, update the new number and address > View the disclaimer and click on the ‘I Accept’ checkbox.
Step 4: Enter your new address > Enter identification details > Enter captcha as shown > Click on Proceed > Follow instructions and complete the process by uploading supporting documents.

How can I lodge a CESC online complaint?

You can lodge CESC online complaints related to high bills, online payment, new connection, supply, billing, meter, etc. Here’s are the step-by-step instructions on how to do it:
Step 1: Go to the CESC online complaint page.
Step 2: Select Existing Customer > Choose a complaint category (bill or supply) > Enter your 11-digit Consumer Number.
Step 3: Your name, address, and registered contact details will appear in the fields > Choose the complaint type > Describe your complaint > Submit. 
lodge CESC online complaints

How can I make CESC multiple bill payment?

Do you have multiple CESC bills from different Consumer IDs? Want to pay them all in a single transaction? Here’s a detailed guide on how to pay multiple bills against a single transaction:
Step 1: Go to the CESC multiple bill payment page.
Step 2: Enter your first Consumer ID > Click on Add Consumer ID> Enter your second Consumer ID > Click on Add Consumer ID> Keep adding all your Consumer IDs > Once added, click on Proceed.
Step 3: A table will appear with available bills for all the Consumer IDs you have entered > Choose the bills you want to pay by clicking the checkbox next to each bill > Proceed.
Step 4: You can now see the total payable amount > Choose a payment method > Complete the payment process.  

How to make a CESC AC application online?

You can make CESC online application for AC load (up to 2 air conditioners) by following these steps:
Step 1: Go to the CESC online AC application page.
Step 2: Read the guidelines > Enter your 11-digit Consumer ID> Click Enter. Your name, address, and registered contact details will appear. If your mobile number or email ID has changed, you can update it.  
CESC AC application online
Step 3: Choose the number of air conditioners > Choose AC capacity > The additional load required will be shown in the box below (check the arrow mark) > View the disclaimer and click on the ‘I Accept’ checkbox > Continue.
CESC AC application online
Step 4: In case you don’t have to pay any additional security deposit, you will get an on-screen message saying that. Click on Proceed to submit your application. You will receive a mail with further instructions.
Step 5: In case additional security payment is required, you will receive a bill in your mail. You can pay it by visiting the payment page and clicking on AC charges.

Is there a CESC app for paying the electricity bill in Kolkata?

Yes. There is an official CESC app for paying bills, lodging complaints, applying for new connections, and other consumer services. You can download the Android version of the app from Google Play and the iOS version is available on the App Store.
Check the next question to see how to make your CESC online bill payment using the app.

How can I pay my electricity bill using the CESC app?

If you are looking to pay your Kolkata electricity bill from your mobile, the CESC app is a great option. Here’s how to pay your CESC bill using the app:
Step 1: Download the CESC app. If you are an Android user, click here to download the app. The iOS version of the app is also available.
Step 2: After downloading, open the app > Choose LT > Tap on Quick Links.
CESC app
Step 3: Tap on Monthly Bill Payment. 
CESC app
Step 4: Enter your Consumer ID> Submit.  
CESC app
Step 5: You can now see your outstanding bill details on the screen. Choose a payment method (card or net banking) > Choose a payment gateway > Complete the payment transaction.  
CESC app

How can I view my CESC bill payment history?

You can check your CESC bill payment history on the official consumer portal in the following ways:
Registered users
Go to the CESC bill payment history page > Sign up by clicking on New Consumer Sign Up > Once signed up, log in to your account by entering your Consumer Number, password, and captcha > After you have signed into your account, you can check your CESC bill payment history.
Without registration
Click here > Enter your 11-digit Consumer ID > Click on the Enter button > Choose the financial year for which you need payment history > Show > You can see the basic details of your CESC bill payment history for the year, such as the amount and date of payment.

How can I know my CESC Consumer ID?

Do you know your CESC Consumer Number? You can find out your Consumer ID by following these steps: Click here > Enter your CESC Consumer Number > Click on Get Your Consumer ID.

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